AppFirst, the leader in unified application operations visibility, today announced that Bridgevine has selected its technology to deliver critical system insights across the entire stack. The implementation allows Bridgevine to make critical forward-thinking decisions with significantly improved visibility.
Bridgevine is a technology company that is committed to ensuring its clients never encounter a negative customer experience or disjointed interaction. Selecting the right technology partner to provide granular visibility across applications and infrastructure was a strategic decision for enabling the highest level of business uptime. After identifying detailed requirements and testing multiple solutions, they chose AppFirst.
“We drive 50+ million consumer touch points and enable millions of digital enrollments every year from our national catalogue of service providers,” said Sasha Jeltuhin, CTO of Bridgevine. “Due to the scale of our transactions and their importance to our business, we needed a miss nothing approach toward proactive monitoring of the platform, complex integrations with service providers and metric collection. This ensures we have a deterministic view of our environment and can see the details of every event across the stack, regardless of when they occur. As a company focused on delivering high quality services, legacy polled metric collection missed our requirements for data velocity, quality, operational efficiency and immediate insight.”
“With AppFirst, Bridgevine can quickly identify and solve for the root cause of any application or operational issue—whether it is in-house or from a third party service,” said David Roth, CEO of AppFirst. “The end result is a significantly improved customer experience and an improved bottom line.”
With AppFirst, organizations can see every interaction between the operating system and application components, regardless of when they occur, without impacting application performance. Installed in seconds, AppFirst’s patented collection technology eliminates the need for multiple agents or byte-code injection. All information is aggregated and time-synchronized in a big data platform to provide collaborative visibility across all groups. This delivers multiple benefits such as:
- Dynamic topology mapping of applications and their associated server infrastructure.
- Visualization of network data and transaction flows, along with their low level event details.
- Deterministic information for capacity management, improved asset utilization and more.
Bridgevine, Inc. is the leading provider of customer acquisition and retention solutions to enterprise customers. The company’s SaaS-based platform is used by the leading companies in communications, entertainment, home security, and energy resulting in 50+ million consumer interactions annually. For more information, visit www.bridgevine.com.