Types of Data We Collect
Personal Data You Provide to Us
We collect Personal Data from you, such as first and last name, e-mail and mailing addresses, telephone number, professional title, company name, and password, when you purchase Products, register to receive information, or register for support forums. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you purchase Products or services on our website. We also retain information on your behalf, such as the Personal Data described above and any correspondence or forum postings. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. When you participate in one of our surveys, we may collect additional profile information. When you post messages on the message boards of our website, the information contained in your posting will be stored on our servers and other users will be able to see it. We also collect other types of Personal Data that you provide to us voluntarily, such as operating system and version, information about your application and operating environment, and other requested information if you contact us via e-mail regarding support for the Products. We may also collect Personal Data at other points in our website that state that Personal Data is being collected.
Personal Data Collected via Technology
Use of Your Personal Data
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. AppFirst uses your Personal Data in the following ways: to facilitate the creation of and secure your account on our network; identify you as a user in our system; provide improved administration of our website, Products, and related services; improve the quality of experience when you interact with our website, Products, and related services; send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created; send you administrative e-mail notifications, such as security or support and maintenance advisories; respond to your inquiries or other requests; send promotional communications; provide you with hardcopy or electronic newsletters, or surveys; send upgrades and special offers related to our Products and related services and for other marketing purposes of AppFirst or AppFirst partners; make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data not personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and services and improve site navigation. AppFirst reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
Disclosure of Your Personal Data
We may share your Personal Data with third parties to provide technical support or to provide specific services, such as hosting of your applications or payment processing for purchases.
We may enter into agreements with an AppFirst partner. An AppFirst partner may want access to Personal Data that we collect from our customers. As a result, we may provide your Personal Data to an AppFirst partner. Because we do not control the privacy practices of our AppFirst partners, you should read and understand their privacy policies.
Regardless of any choices you make regarding your Personal Data (as described below), AppFirst may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on AppFirst; or (b) protect or defend the rights or property of AppFirst or users of the Products or related services.
Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.
Your Choices Regarding Your Personal Data
You may change any of your Personal Data in your account by editing your profile within the registration portion of our website or by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete account information, it will be deleted from the active database, but may remain in our archives.
Types of Application Data We Collect
AppFirst collects Application Data when our Products are deployed in your applications. “Application Data” means data about the performance of your application, system data (such as version data, names of processes, etc.) about the environment in which your application is operating, data about network connections in your application (“Transaction Data”), stack sizes, and other similar data related to your application.
Use of Your Application Data
Application Data we collect is primarily used to display application performance information back to the account user. It is also used by AppFirst personnel to answer questions that customers may have about their account and to develop and improve our products. AppFirst may also aggregate Application Data across multiple accounts and use this data to create and publish industry benchmarks or comparative application performance metrics. You also have the option of disabling collection of certain types of Application Data collected through our Products and services, which you may exercise by following the instructions in the user manual for the applicable Product or service.
Disclosure of Your Application Data
We may share your Application Data with third parties to provide technical support or to provide specific services, such as hosting of your applications.
We may enter into agreements with an AppFirst partner such as hosting companies or other services providers. An AppFirst partner may want access to Application Data that we collect from its customers. As a result, we may provide your Application Data to an AppFirst partner on a confidential basis in order assist an AppFirst partner in providing customer support. Because we do not control the privacy practices of our AppFirst partners, you should read and understand their privacy policies.
AppFirst may disclose Application Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on AppFirst; or (b) protect or defend the rights or property of AppFirst or users of the Products or related services.
Except as otherwise stated in this policy, we do not generally disclose the Application Data collected from our services to third parties without consent from you. You expressly consent to the sharing of your Application Data as described in this policy.
Security of Your Application and Personal Data
AppFirst is committed to protecting the security of your Application Data and Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Application Data and Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that AppFirst cannot fully eliminate security risks associated with Application Data and Personal Data and mistakes and security breaches may happen.
The AppFirst site uses “cookies” to enable you to sign in to our services and to help personalize your online experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies contain information that can later be read by a Web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content and appropriate advertising on your later visits to the site.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the AppFirst site and services that depend on cookies, and some advertising preferences that are dependent on cookies may not be able to be respected.
If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. In Internet Explorer 7, you can delete cookies by selecting “Tools”, “Delete browsing history” and clicking the “Delete Cookies” button. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
Use of Web Beacons
AppFirst pages may contain electronic images known as Web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on the site and allow us to count users who have visited those pages and to deliver co-branded services. We may include Web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
AppFirst may also employ Web beacons from third parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of the site. We prohibit Web beacons on the site from being used by third parties to collect or access your personal information.
Finally, we may work with other companies that advertise on the site to place Web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on the site results in a purchase or other action on the advertiser’s site.
Collection and Use of Children’s Personal Information
The AppFirst site and service are intended for general audiences and do not knowingly collect any personal information from children. When the AppFirst site does collect age information, and users identify themselves as under 13, the site will either block such users from providing personal information, or will seek to obtain consent from parents for the collection, use and sharing of their children’s personal information. We will not knowingly ask children under the age of 13 to provide any information.
Limitation of Warranty
While we attempt to ensure the accuracy of the information displayed on the site, the correctness, completeness or accuracy of such information is not warranted and is provided “AS IS”. We disclaim any and all express or implied warranties with respect to any products sold on the site, including the warranties of merchantability and fitness for a particular purpose.
Limitation of Liability
WE WILL NOT BE LIABLE (WHETHER IN CONTRACT, WARRANTY, TORT, PRODUCT LIABILITY OR ANY OTHER THEORY), FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFIT, BUSINESS OR DATA) ARISING OUT OF THIS POLICY OR USE OF THE SITE.
Attn: Legal Department
6 W 14th St, Suite 4E
New York, NY 10011