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Burgiss Group

By better monitoring the behavior of their infrastructure and web services, Burgiss can optimize the experience for their clients.

 
 
“AppFirst’s technology is really unique in its ability to get into the address space of the process to monitor and get information by individual process… I always have two screens up—the one I’m working on, and the other with the AppFirst dashboard. Just by glancing over I can see which server is busiest.”
Tom Genega
Software Engineer, Burgiss Group
 
 

the goals

  • Burgiss needed visibility into process level trends to ensure that customers are able to access Web service sites and run critical reports for data-driven business decisions
 
 

the approach

  • SaaS-based solution makes for easy deployment and installation
  • Provides monitoring and granular insight that other solutions do not
  • Appreciates personal interaction from AppFirst: Support is always top notch and AppFirst takes feedback into account
  • Completely changed database failover architecture based on AppFirst insight
  • AppFirst provides the IT department with insight into an event or application behavior they can’t get from other solutions
 
 

the result

  • Provides critical business visibility into individual process-level behavior on all production servers
  • Visibility into which clients are running reports that are slowing down the server, allowing for adjustments before clients are negatively impacted
  • Completely changed database failover architecture based on AppFirst insight
  • AppFirst provides the IT department with insight into an event or application behavior they can’t get from other solutions